Free Shipping Bar Attributes
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept list of accepted payment methods, including, Apple pay via Safari, and Samsung pay, credit cards, debit cards, PayPal, bank transfers. We aslo accept cross border payments like Mukuru, Airtel money and Western union.
Yes, your payment information is secure. We use security measures, e.g, SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a 6 day free return policy meaning can return eligible items within 5 days of receiving your order. Returns are only subjected to exchange faulty devices. T&Cs apply.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition. You can also log in your return query via our website returns page.
Customers are liable to pay for the return fee at their own cost. Kindly ensure that we receive the device as soon as possible within 6 days for you to qualify for the free return. We recommend that you use an overnight courier service to return your product.
Yes, you can exchange an item for a different size or color. The item should be in an unopened sealed condition. Kindly contact our customer support team for assistance.
Ordering from Fonedash
Placing an order on Fonedash is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email or your prefered contact method. You can use this tracking number on the courier website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We sincerely apologize for any inconvenience. If you receive an incorrect or damaged item, please contact our customer service team with your order number and photos of the product — we’ll assist you promptly to resolve the issue.
Please note, we outsource deliveries through trusted third-party couriers. To protect your order in transit, we highly recommend adding shipping insurance at checkout.